Patient’s Rights & Responsibilities

Patient Rights:

Our patients have the right to:

  • Receive appropriate and considerate care irrespective of age, gender, race, national origin, religion, sexual orientation, disabilities or mode of payment.
  • Receive a clear explanation of their diagnosis and the benefits and risks of each treatment and the expected outcome.
  • Give written informed consent before any surgical/invasive procedure or treatment begins.
  • To actively participate in their pain management plan.
  • Be free from restraints and seclusion in any form that is not medically required.
  • Expect full consideration of privacy and confidentiality.
  • Actively participate in decisions regarding medical care or to select a representative to act on their behalf.
  • Ask questions until all issues regarding their diagnosis and care are understood.
  • Refuse treatment to the extent of the law and be informed of the consequences of that refusal.
  • Have access to an interpreter if necessary.
  • Participate in their own discharge, therapeutic plans and follow-up care.
  • Confidentiality in communication and patient records, unless disclosure is permitted by law or upon the patient’s written authorisation.
  • Review or obtain a copy of a medical report and have the information explained, if needed.
  • Receive a detailed financial bill and to receive a satisfactory explanation as how it has been assessed.
  • Receive the provided services in safe, healthy facilities which are environmentally monitored.
  • Obtain a second opinion at their own expense.
  • Request religious assistance as long as it does not interfere with regular functions of the hospital/clinic.
  • Express complaints, compliments or suggestions and receive a timely response.

Patient Responsibilities:

Our patients must:

  • Respect all hospital/clinic rules and regulations.
  • Provide complete and accurate personal and medical information.
  • Be considerate towards other patients and all staff.
  • Respect the privacy of other patients and avoid interference with the treatment of other patients.
  • Follow the recommendations and prescribed course of treatment advised by the treating doctor.
  • Follow the hospital/clinic Safety and Health policies, and follow instructions in case of emergency situations
  • Follow the hospital/clinic “No Smoking Policy” as per UAE law and Healthcare regulatory authorities.
  • Be responsible for the consequences of refusing treatment or not following the doctor’s instructions or advice.
  • Actively participate in the pain management plan.
  • Inform medical staff about any complications that may arise during the course of treatment.
  • Avoid bringing valuable belongings to the hospital/clinic. Patients are responsible for their own belongings.
  • Ensure their visitors are considerate of other patients and personnel and observe the visiting hours.
  • Be on time for appointments or call the appointment desk beforehand if an appointment cannot be kept.
  • Verbalise their understanding of discharge instructions.
  • Provide the hospital/clinic with accurate information concerning your method of payment (e.g. cash, insurance, credit) and your ability to meet the financial obligations including paying any additional expenses not covered by your insurance company or any third party payer.